(888) 844-7788

Privacy Policy

Effective Date: Oct 6, 2025

Penta TMR Inc. (“Penta,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of the personal information entrusted to us. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you interact with our website at www.pentaequipment.com or otherwise engage with our services.

This Policy is intended to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. Where applicable, it also reflects principles consistent with the EU’s General Data Protection Regulation (GDPR).

Scope of This Policy

This Policy applies to all personal information we collect through:

  • Our website www.pentaequipment.com;
  • Electronic correspondence (including email and forms);
  • Dealer login areas and support portals;
  • Any offline interactions related to our products or services.

It does not apply to third-party websites or services linked from our website. We encourage you to review their privacy policies directly.

Information We Collect

We collect only the information necessary for identified purposes, including:

  • Contact Information: name, email address, phone number, company name, and address.
  • Business Information: dealer or customer account details.
  • Technical Information: IP address, browser type, device identifiers, pages visited, and other usage data collected automatically through cookies or analytics tools.
  • Transactional Information: records of purchases, service requests, or warranty claims.
  • Other Information: any additional details you voluntarily provide through forms, emails, or support requests.

We do not knowingly collect personal information from minors without consent from a parent or guardian.

Purposes for Collection

We collect, use, and disclose personal information for the following purposes:

  • To respond to inquiries, provide quotes, and process transactions;
  • To deliver and support our products and services;
  • To administer dealer accounts, warranty registrations, and service requests;
  • To improve our website, products, and customer support;
  • To comply with legal and regulatory requirements.

We will not collect, use, or disclose personal information for any other purpose without your consent, except as permitted or required by law.

Disclosure of Personal Information

We may disclose your personal information:

  • To authorized Penta employees and representatives who require access for legitimate business purposes;
  • To trusted third-party service providers who perform services on our behalf (e.g., website hosting, IT support, analytics). These providers are contractually obligated to protect your information;
  • When required by law, regulation, or legal process, or to protect our rights, property, or safety.

We do not sell or rent your personal information to third parties.

International Transfers

Your information may be processed or stored outside Canada by third-party service providers. In such cases, it may be subject to the laws of the jurisdiction where it is held. We take reasonable steps to ensure equivalent protections are in place.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate our website securely and efficiently;
  • Analyse traffic and improve user experience;
  • Support dealer login functionality.

You can disable cookies in your browser; however, this may affect website functionality.

Data Security

We implement reasonable physical, technical, and administrative safeguards to protect personal information against loss, theft, unauthorized access, disclosure, or misuse. While no system is completely secure, we strive to maintain the highest standards of information security.

Retention of Personal Information

We retain personal information only as long as necessary for the purposes identified in this Policy, or as required by law. When no longer needed, information is securely deleted or anonymized.

Your Rights

Under Canadian privacy laws, you have the right to:

  • Request access to the personal information we hold about you;
  • Request corrections to inaccurate or incomplete information;
  • Withdraw consent for certain uses of your information (subject to legal and contractual restrictions);
  • File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise these rights, contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Effective Date” above indicates the most recent version. Continued use of our website or services after changes means you accept the revised Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

Penta TMR Inc.
 73 Main St, Glencoe, ON N0L 1M0
 Tel: (888) 844‑7788
 Email:
Website: www.pentaequipment.com